This week, we’ve updated the email-sending features in Abtrac. If you use Abtrac to send emails, we recommend reviewing your updated settings.
What has changed?
Send from options have changed
We’ve updated the email sending options in Abtrac by removing some legacy features. Starting January 2025, emails can only be sent from [email protected].
Old
New
Display Name choices have moved
While the core email-sending functionality remains unchanged, we’ve also refined how your display name choices appear on sent emails. These updates ensure compliance with email best practices, improving the likelihood of successful email delivery.
Old
New
Reply to options have increased
We’ve also added a new feature – you can specify a reply to email address from within system settings, read more below.
What does this mean for me?
For most Abtrac users, this change simply means that older, unsupported email-sending options are no longer available.
Your existing settings, including your display name will remain unchanged –
e.g. From: My Demo Company Ltd <[email protected]>
But you can no longer pretend that your Abtrac emails are being sent from somewhere other than @abtraconline.com.
What if I was using one of the unsupported send email options?
If you were using one of the legacy options for sending emails, your settings have been updated to ensure your emails continue to be sent successfully. This change helps maintain high send rates for all Abtrac users and prevents any negative impact on our overall email reputation.
If you were set to send email as Logged in users email:
Your send email display name has been set to Logged in users email, and emails sent will also display your logged in users email – e.g. From: [email protected] < [email protected]>
Old
New
If you were set to send email as Office Email Address of Invoice:
Your send email display name has been set to Invoice Office settings email.
Old
New
When sending invoices and invoice reminders – this is the invoice office name (from Administration > Settings > Invoice and other Office Settings),
When sending proposals and job notifications it is the job office name (from Administration > Settings > Office Details).
Why has this change been made?
The legacy email-sending options were introduced in 2013 for users transitioning from the desktop version of Abtrac. However, these options are now outdated and can be effectively replaced using display name settings.
This change was made to minimise inadvertent use of these legacy options (and minimise the risk of emails being blocked when sent using this old email setting).
How do I check my send email settings?
You can check and amend your current settings from Administration > Settings > System Settings > from the Invoices menu.
We recommend you then email a job notification or email an invoice to yourself, to confirm the settings are displaying as expected.
Read more about setting up to send emails from Abtrac here:
How do I set a reply address for Abtrac emails?
Previously all emails sent from Abtrac were set as no reply. You can now add an email address for replies from Administration > Settings > System Settings > from the Invoices menu.
Read more about setting up to send emails from Abtrac here:
I’m not sure if my email set up is correct, can I have some help?
Yes! Just contact the support team and we can take a look at it with you. Our details are here: https://support.abtrac.com/contact-support/
These tempoaray release notes were last updated 22/01/2025