Status: Resolved
Last updated 03 September 2024 13:30 NZST
The Abtrac performance issue yesterday appears to be have been caused when one Abtrac site ran the Invoice Preparation Information Report for all clients and all jobs and then tried to export thousands of pages as a Word doc. Large reports like the Invoice Preparation Information Report are queued for loading, and users see the loading icon as data is collated. But in this case the user tried several times without cancelling the data already being processed, and we understand the MS queueing system got into a loop. We are now restricting what can be done with that report.
Thank you again for you patience yesterday.
Status: Investigating
Last updated 02 September 2024 12:30 NZST
We are aware of an issue affecting some Abtrac users this morning who are unable to access the system, or are having performance issues.
Whilst service has been restored and Abtrac performance is now stable our technical team are still investigating what caused this issue.
Status: Investigating
Last updated 02 September 2024 11:30 NZST
We are aware of an issue affecting some Abtrac users this morning who are unable to access the system, or are having performance issues.
Our technical team are still investigating this issue.
Changes and updates to the system since the issue was reported are only providing a temporary easing of performance for those experiencing issues.
We appreciate your understanding as we work through providing a stable solution to this issue.
Status: Investigating
Last updated 02 September 2024 9:30 NZST
We are aware of an issue affecting some Abtrac users this morning who are unable to access the system, or are having performance issues.
Our technical team are investigating this and implementing a boost to services whilst we run analysis to find out if the cause it something to do with us or a wider issue.
We are expecting service to normalise within the next 5 minutes or so.