What is Authentication, and why do we need it?
Abtrac uses Multi-Factor Authentication (MFA) to provide an extra layer of security beyond usernames and passwords, helping protect your business data from unauthorised access.
When MFA is enabled, users verify their login with a second step—either a one-time code sent by email or generated in an authentication app—confirming it’s really them.
This added check significantly reduces the risk of compromised accounts, even if a password is known.
Abtrac supports both Email Authentication for simple, low-setup access and App Authentication for faster, more secure logins across multiple devices, with the option to remember trusted devices for added convenience. This article outlines the steps for setting up Email Authentication.
Read about all the Authentication options in Abtrac here
Setting Email Authentication methods – for Administrators
Setting up Email Authentication for all Users
From Administration >Settings >System Settings > Employees > From the Security section, select the option to enable Email Authentication for all users.
Checking user names (email addresses) and editing Email Authentication for selected users
You can amend the authentication method for individual users from Administration > Employees > Login Management > by editing individual login records.
From this same menu you can check and edit User names to confirm each login is a valid email address.
Logging in with Email Authentication
When email authentication is enabled, you can sign in to your Abtrac account at https://www.abtraconline.com/Account/Login using your username (email address) and password.
When you click Sign in, an authentication code is emailed to you automatically.
Check your inbox for the Abtrac Account Verification Code email sent from [email protected].
Copy the code from your Abtrac Account Verification Code email back to the Abtrac log in page, and choose Verify code to confirm your login.
What to do if your email authentication code doesn’t arrive
If you use email authentication and emails are taking longer than 2-3 minutes to arrive, start by refreshing your email inbox.
You can also:
- check your junk or spam folder and mark any 2FA emails as ‘not spam’
- add [email protected] to your address book or trusted sender list
- star, flag, or mark your 2FA emails as important. This tells your mail provider that you want these messages
Find out how to make sure Abtrac emails reach your inbox here
How to remember your device authentication
On the login page, you can choose “Trust this device.”
Selecting Yes will remember your authentication for that device and web browser for the next 30 days. If you log in using a different browser (for example, Edge instead of Chrome), you’ll be prompted to enter an authentication code again.
Abtrac KB# 2116