AbtracOnLine access requires a valid username (email address) and a secure password.
This guide explains password requirements in Abtrac, how to update login details, reset a forgotten password, and provides explanations as to why sessions sometimes expire.
Abtrac Password Requirements
Password length
- Minimum of 8 characters
- Maximum of 50 characters
Password complexity
Passwords must include at least one character from three of the following four categories:
- Uppercase letters (A–Z)
- Lowercase letters (a–z)
- Numbers (0–9)
- Symbols (see list below)
For example “Welcome1” is an acceptable password as it includes uppercase, lowercase and a number (satisfying three conditions).
Allowed characters
Uppercase letters: A–Z
Lowercase letters: a–z
Numbers: 0–9
Symbols:@ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / \ ~ ” ( ) ; < >`
(blank space is also allowed)
Read more about Password Security and tips for secure passwords here
Abtrac Username requirements (Email Address)
Your username in Abtrac must be a valid email address.
This address is used:
- When sending emails from Abtrac
- For password resets and account verification
If your original login was automatically created as part of a data migration (e.g. John.Smith@mycompany), you should update it to your current email address.
Keeping your login details accurate ensures Abtrac can send password resets and notifications correctly.
Only an Abtrac Administrator can change an Abtrac Username.
Changing Your Password: Everyday Users
Forgotten Password
If you’ve forgotten your password or are locked out:
On the login screen, click “Forgot your password?”
Enter your username (email address).
You will prompted to authenticate your login with a one-time password code that is emailed to you. After entering a valid code, you’ll be redirected to a reset password page where you can enter a new password.
Click Continue to login.
Changing your password while logged in
To change your password whilst logged in go to:
Home >> click on the profile symbol >> choose Change Login Details.
You’ll be redirected to the login page and prompted to enter your username (email address)
- Enter your username (email address).
- You will prompted to authenticate your login with an email code, after entering a valid code
- You’ll be redirected to a reset password page, where you can enter a new password.
- Log in using that password
Users cannot edit or update usernames (email addresses) —if your username needs to be changed, you’ll need to request a reset from your Abtrac administrator.
User-specific settings (optional)
If you’re new to Abtrac Online, you may also want to review your User Specific Settings while updating your password.
From User Specific Settings, you can:
Set an email Bcc address for copies of invoices and reports sent from Abtrac.
This email address does not have to match your login username and will not update automatically (e.g. [email protected]).
Specify your preferred page size, which controls how many rows are displayed in tables throughout Abtrac for your login only.
Instructions for User Specific Settings are here
Session Duration and Auto-Logout
Abtrac now enforces a 4-hour inactivity logout to protect sensitive business data.
A session timeout limits how long you can remain logged in to Abtrac without activity. If no activity occurs within the defined period, Abtrac automatically logs you out.
Activity, in this context, means making a request to the Abtrac server—such as:
- Saving data
- Requesting or loading data
- Updating records
It’s important to note that the server is not aware of activity until there is direct communication with it. Simply having Abtrac open in a browser tab, without interacting with it, does not count as activity.
Read more on how the Compulsory Inactivity Sign out works here
Administrators: Managing Employee Logins
Resetting Login details and defining access rights
To manage employee logins go to:
Administration >> Employees >> Login Management
Administrators can view a list of all current employees with logins (usernames) and edit login records as required. This includes updating the user’s email address and applying a temporary password.
Employee login availability
Employee Logins are only available for current employees. Once an employee is marked as non-current, you cannot create or amend a login for them, and they will be unable to log in to Abtrac.
User groups and access privileges
From the Edit Employee Login screen, administrators can also assign employees to user groups.
User Group Management allows you to restrict or enable menu options in Abtrac at login, based on pre-configured user groups and access privileges.
Password notes – for Admins
- Although the password field appears blank in the Edit Employee Login screen, the employee’s existing password remains active.
- Entering a new password will overwrite any password previously set by the user.
- You can reset an employee’s login username without changing their password.
- You cannot reset your own login username, you’ll need another admin or the Abtrac support team to do this for you.
- Any new password must meet Abtrac’s security requirements. Tips for creating secure passwords are outlined in this article.
Setting Authentication and Password requirements
Administrators can set or enforce authentication requirements for all users by going to:
Home > Administration > Settings > System Settings > Employees
Select the checkbox to enable authentication for all users. This ensures that all logins follow the configured authentication requirements.
Authentication methods can also be set for individual users only via:
Administration > Employees > Login Management
Read about the Login Authentication options in Abtrac here
Force a rolling password reset
To require all users to change their passwords, go to
Administration > Settings > System Settings > Employees
Use the rolling password reset option to enforce password changes across all user accounts.
Abtrac KB# 2050