Important information for Windows XP and Windows 8 users

Windows XP - Microsoft support ends soon If you are currently using a Windows XP machine please take note that Microsoft’s end of extended support is set for April 8th, 2014. Please Note this also applies to Office2003.
Read the details from Microsoft here. End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance. If your computer is set to automatic Windows updates then you should already have the latest (and last) version installed with Service Pack 3. If not then this is the time to make sure you have the latest available service pack installed. If you are not sure about the status of your operating system then check with your IT consultant.

 


Windows 8 - update to the latest Abtrac installer If you are installing Abtrac on a Windows 8 machine you will need the very latest Abtrac Install Kit -‘Abtrac Installation Manager’.
Please Note that this also applies to Office2013.We noticed in our trials that Windows 8 has higher permissions and rights restrictions than older Microsoft operating systems. The ‘Abtrac Installation Manager’ replaces “Abtrac Install Step1″ and “Abtrac Install Step2″ files, and works more elegantly with the Windows 8 permissions requirements.

Windows 8 and Abtrac

Windows 8 is being released October 26th 2012. If your office is planning on being an early adopter of Microsoft’s new operating system then rest assured Abtrac is compatible with Windows8.

Like Windows 7 we have noticed in our trials that Windows 8 has higher permissions and rights restrictions than older Microsoft operating systems. If you are installing Abtrac on a Windows 8 machine you will need the very latest Abtrac Install Kit. The ‘Abtrac Installation Manager’ replaces “Abtrac Install Step1” and “Abtrac Install Step2” files, and works more elegantly with Windows 8.

Abtrac KB# 2020

Remote Desktop Users (Terminal Services)

To run Abtrac using terminal services each user will need the application files copied to their own individual folder.

Each user cannot use the standard Abtrac Quick Starter installation which installs files to C:Program FilesAbtrac. This would result in the sharing of one application file, and the potential for data to be lost after entry when another user opens the same application. This has happened!

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Adding Microsoft Access as an exception to your Windows Firewall

In some cases your local Windows Firewall blocks Abtrac from opening and connecting to the data file on the server.

This is an intermittent problem which only happens sometimes on some machines and for this reason it is hard to diagnose.

What happens is when Abtrac tries to open, your Firewall scans the newly opened program and causes a timeout error, this timeout stops Abtrac from opening. Sometimes you can then try opening Abtrac again later that day with no problems.

The following steps show you how to add Microsoft Office Access 2007 as an exception to your Firewall.

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Server Specific Requirements

Here we have included notes on the requirements for an Abtrac server installation.

The Abtrac development team aren’t server setup specialists but we do work with a large number of IT professionals installing and configuring Abtrac for client sites. We’ve also canvassed some of the IT professionals with whom we work and included some suggestions we’ve received to ensure Abtrac runs as smoothly as possible.

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