Simple, fewer pieces of information to load means you will have a faster system.
Screens such as the searches, timesheet entries, invoices, and some reports all load with the current data that is available in the system, so it’s pretty straightforward to think that making items non-current will give you a quicker response for all these pages.
Here we will show you how to create an Abtrac shortcut on both your Windows and Apple Devices in multiple browsers. Click the links below to go to your preferred browser.
We will cover Google Chrome, FireFox and Safari. While you can use Abtrac on other web browsers these are the preferred options which have the best performance and reliability.
Continue reading
Have you tailored your screen layout specifically for your staff and jobs? Or are you still using the ‘off-the-shelf’ layout?
Take time to adjust your User Control Settings in Abtrac and make your daily data entry just that little bit simpler by adjusting the columns your office can see. Continue reading
Abtrac client contacts search screen is the first point of call to quickly look up details about any client, contact, or person.
Once logged in you can click the following link to see the page, or go to Clients, Contacts & Jobs then Search People.
Use this screen as your contact management or phone book and search most fields related to a client person.
Modern browsers are getting smarter (or scarier) and can remember the information you have put into forms on websites and this is not just AbtracOnline but any form you fill out.
Sometimes this information will be automatically put into AbtracOnline if the browser thinks that it’s saving you time by adding the information for you.
Here are the instructions on how to turn that off if you find it more of a hindrance than helpful. (n.b. these instructions are accurate as at September 2018 and may change as the browsers change. Feel free to call us for assistance if they don’t make sense.)
Sometimes you have leftover time for a job/project that you just can’t invoice. The best way to clear that time is to write it off.
You can do this in two ways:
With AbtracOnline you can assign a different status to an invoice so your team knows where you are up to with its creation. Examples of these statuses can be Draft, Returned for Edits, Approved, Committed.
This is helpful when there is a team of people creating an invoice but one final person signing off on the contents of the invoice.
The Abtrac document manager is where Abtrac can keep a reference to the documents associated with any Job/Project and where these documents are stored on your local machine/server.
The installation of this will allow you to easily manage and access these documents from within Abtrac and the Job/Project itself.
AbtracOnline can be used anywhere you have an internet connection.
If you have people working on-site, in different offices, or working from home they can all access Abtrac without needing to connect to your local network via VPN.
With API connections available from MYOB, Xero, 12d Synergy and others you can easily sync your information from Abtrac with these other packages.
Issue Logged: 27/03/2017 08:47 NZDT
It’s come to our attention that the latest Google Chrome update released Friday 25th March is causing issues with some data entry screens in AbtracOnLine, including timesheets.
If you have already updated to Chrome Version 57 then we would ask you temporarily to run AbtracOnLine using Firefox or Internet Explorer (preferably Microsoft Edge if you are using Windows10).
AbtracOnLine is not the only site affected by these changes and we are working both in house and waiting for further updates from Google and our database partners to resolve these issues.
We will add updates to the status of this issue both in this post, and through notifications within AbtracOnLine.
We appreciate your understanding as we work with others to provide a prompt resolution.
Resolved:
Progress Update: 24/04/2017 06:55 NZDT
Abtrac Version V6.04.17.4758 was published on April 21st and has resolved issues users were experiencing when running Abtrac with Google Chrome v57.
On April 20th Google Chrome also announced an updated version (Chrome 58.0.3029.81) which will roll out to all desktops in the coming weeks. It is purported to contain a fix for the .asp call back problems introduced four weeks ago. The wider development community are currently continuing testing of this new version, including our component providers at DevExpress.
Although Google have announced a solution we’ve released an updated version as planned.
We have appreciated your patience and understanding dealing with this unexpected issue over the past month.
Seasons Greetings
From The Abtrac Support Team
We wish you and your staff
a safe and restful holiday and all the best for 2017
Our office will close from mid morning Thursday 22nd December.
We will open again Monday 9th January.
Most of the high use screens in Abtrac are data entry tables (data grids).
The support team are often asked simple questions about searching, filtering and getting things just right – particularly when you are starting out using AbtracOnLine.
In this article we’ve included some tricks to filtering and sorting, and a few handy ‘everyday use’ tips for using Abtrac Grids…
The Windows update released to all Microsoft clients on March 8, 2016 (KB3085515) caused issues logging in and accessing Abtrac data for some users who run Abtrac5 with Microsoft Access versions 2010 and higher.
The update has now been removed from the Windows update lists, and Microsoft will be releasing a new update to solve this issue for those users who retrieved and installed the update that caused problems. The fix has been promised from Microsoft as part of their April Windows updates.
In the interim if you are receiving unexpected messages in Abtrac5 including
then it’s recommended that you uninstall the Windows update.
Details on the update from Microsoft, and instructions on how to uninstall it are here: https://support.microsoft.com/en-us/kb/3085515
AbtracOnLine is only accessible with a current username and password. Your username must be a valid email address and we recommend choosing a secure password (there are tips for secure passwords in this article). Abtrac passwords must be at least 7 characters long, and contain a combination of upper/lower case letters and at least one number.
If you are having problems logging in, if you are starting AbtracOnLine live after a trial, or if you are converting from Abtrac5 you may need to confirm or change your access details.
AbtracOnLine – Log in screen
(If you are looking for help accessing the desktop version follow this link for Abtrac5 access rights and login settings )
Our office will close from mid morning Wednesday 23rd December 2015. We will open again Tuesday 5th January 2015 with reduced support and will return to our full support resources from Monday 11th January 2016.
