Activating your Abtrac Subscription

When you Go Live with AbtracOnLine, you will be sent an email confirming your site is live, and letting you know your login details.

Once you have logged into Abtrac, you will need to go to the subscriptions page and enter your payment details to activate your site.

Part of this activation includes a digital confirmation that you have read and accepted our terms and conditions of use.

Once we receive your credit card details, your monthly subscription will then be activated and will continue for as long as appropriate and timely payments are being made. Read on for instructions on how to activate your site.

To sign up for payments by credit card, please go to the subscriptions page:

A summary of your current fees is included in the first two columns of this page. Follow the instructions in this article to manage your subscription and make any adjustments if needed, before proceeding.

To activate your site, you will need to choose ‘Add Card’ from the ‘Recurring Payment Method’ column.

You will be prompted to (re)confirm that you accept our terms and conditions of use. Please do take the time to look through the terms, particularly the section regarding Payments and Licensing.

You will then be able to submit your card details. Depending on your card (and your bank) you may be redirected, or delayed whilst Payment Express connects to your bank to perform extra security checks.

When approved, your partial card details will be displayed within the Payment Method section as a valid card.

Credit card security and your monthly invoices and deductions.

We collect Visa and Mastercard details for payments through our website.

Subscription Invoices are sent via email to your nominated recipient on the first day of each month, it is up to you to supply us with a current email address for sending these invoices and statements.

If a licensing variation is required to your subscription and your invoice, you can contact us within 7 days of the invoice date to make an adjustment. Otherwise the deduction processed on the 20th will be for the invoiced amount.

We cannot licence for part months, or for part time employees, and once paid, the monthly amounts are not refundable for any reason.

All payments using card details via our website are processed through a secure payment service provider Payment Express (DPS).

Your credit card details are not held by Abtrac and cannot be accessed by Abtrac. When you enter and store your credit card details from the Abtrac subscriptions page, a pre-authorisation and security check is run by Payment Express (DPS) against your card to validate with the bank that your credit card details are correct. As part of this validation you may notice a $1 “pre-auth” or “pending” charge on your credit card statement. This $1 authorisation may appear on your bank account online for 1-7 days before the validation is complete and the pre-auth is removed. You will not be charged the $1 fee.

Payment Express (DPS) uses Secure Socket Layer (SSL) protocol, which means all sensitive information is encrypted to protect your privacy. The Payment Express (DPS) privacy policy can be viewed here.

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