In most cases AbtracOnLine is ready to go with Google Chrome and does not require any additional configuration. However, on occasion, a browser may block AbtracOnLine downloads.
If you are having trouble downloading multiple pdfs from AbtracOnLine – such as invoices – you may need to enable abtraconline.com as an exception to your browser security settings.
Abtrac uses Pop-ups for some notification messages and data checks like the one below. This pop-up appears on selecting more than one invoice in the Invoices >> Load Invoices page and clicking on the ‘Email Invoice(s)’ button.
In most instances, these messages from AbtracOnLine are enabled and display automatically regardless of your settings, but in some cases we find that these pop-ups are blocked.
This is more likely to happen to messages that are security related rather than for the day to day messages and warnings from Abtrac. Most commonly, this happens when a user is downloading pdfs of multiple files like invoices.
If your message or file downloads have been blocked, you will see a notification in your browser bar like this one.
Click on the Google Chrome notification to enable the download, and always allow pop-ups from AbtracOnLine.
You can check and manage pop-up blocking for AbtracOnLine directly by adding the address below as an exception to your Chrome security settings.
Click on the ellipsis (three dots stacked vertically) to go into Chrome menu >> click on ‘Settings’ >> click on ‘Privacy and Security’ on the left side menu >> click on ‘Site Settings’ under that >> now go to the ‘Content’ section and click on ‘Pop-ups and redirects’ (chrome://settings/content/popups) >> here you can add AbtracOnLine site address mentioned above by clicking on the ‘Add’ button corresponding to ‘Allow’. This enables pop-ups from AbtracOnLine.
Abtrac KB# 2063