In most cases AbtracOnLine is ready to go with Google Chrome and doesn’t require any additional configuration, however on occasion a browser may block AbtracOnLine downloads.
If you are having trouble downloading multiple pdfs from AbtracOnLine – such as invoices – you may need to enable abtraconline.com as an exception to your browser security settings.
Abtrac uses Pop-ups for some notification messages and data checks like the one below.
In most instances these messages from AbtracOnLine are enabled and display automatically regardless of your settings, but in some cases we find that these pop-ups are blocked.
This is more likely to happen to messages that are security related rather than for the day to day messages and warnings from Abtrac. Most commonly when a user is downloading pdfs of multiple files like invoices.
If your message or file downloads have been blocked you’ll see a notification in your browser bar like this one.
Click on the Google Chrome notification to enable the download, and always allow pop-ups from AbtracOnLine.
You can check and manage Pop-up blocking for AbtracOnLine directly by adding the address below as an exception to your Chrome security settings.
From the Chrome menu choose Settings > Advanced Settings > Privacy > Content Settings (chrome://settings/contentExceptions#popups)
Abtrac KB# 2063